FAQ/ Frequently Asked Questions

Consumer-Oriented Sales

* Can I buy one unit from you? –Sorry, we sell only in bulk to authorized retailers and re-shippers
* I’m a consumer – can I buy your product? – Sorry, we sell only in bulk to authorized retailers and resellers
* Can I buy 10 pcs of X model from you directly? – Sorry, our minimum order is $1200.00 (in the U.S.) and we sell only authorized retailers and resellers
* Where can I find X product – I live in zip or postal code XXXXXX? - Send us an email with specifics and we’ll try to point you in the right direction. Or, choose your favorite search engine and type in Magna Cart™ or Flatform Truck™ and a wide variety of authorized outlets will be evident.
* I live in (Mexico or Canada or Brazil or Malaysia or Western Europe or Venezuela) – do you have distributors here? - At this time, yes, in all of these places and countries

Service / Parts / Warranty
* What is your warranty? - One year.
* Where can my Magna Cart™ or Flatform Truck™ be fixed ?
– There are no serviceable parts on any product
* Something broke, can you send me a replacement?
–There are no serviceable parts on any product
* How do I replace….?
– There are no serviceable parts on any product

 

Product Specifics

 * Can a Magna Cart™ be used on stairs? – We don’t recommend  it.  Though many have likely used a Magna Cart™ on stairs successfully, we recommend a true commercial hand truck with large pneumatic tires with payloads exceeding 300lbs / 137kg   

 

 

Industry-Oriented Sales
* Can I buy direct import from WelCom Products? – Yes, we sell over 90% of our line this way
* Do you have warehousing in the United States? – Yes, we keep inventory stateside
* Are you looking for active distribution outside of the US? - Yes, we have distributorships in many countries today and are looking for qualified distributors elsewhere. Please email John@welcomproducts.com for additional information
* I live in (Mexico or Canada or Brazil or Malaysia or Western Europe or Venezuela) – do you have distributors here? - At this time, yes, in all of these places and countries.
* What are your primary requirements for distribution in other countries? – We need someone with good English-speaking skills, the ability to purchase in container load quantities via LC, warehousing capability and good, prompt communication skills.
* Do you private label? – Yes.



Miscellany
* I’d like you to redesign your product to fit my industry needs – is this possible? - We’re happy to oblige, but as we are volume-oriented, we wouldn’t want to take on anything with less than 50,000 per year capability.
* Why are your plates on the Magna Cart™ only 11” deep – I need longer? - It’s generally unneeded and longer plates add additional weight and cost.
* What are the specs on each model? Please refer to our compare charts in both English and Metric measurements
* Do you have other models? – Only those you see. We try to focus at what we do best and infrequently offer up new models....but, we are always working on fresh, new models.